The Sallivo promise
Shop with clear information and support
Delivery across Kenya
Estimated delivery is generally 3–6 business days, depending on destination and product type.
Eligible 30-day returns
Eligible unused products may be returned within the stated return window and policy conditions.
Secure checkout
Checkout is protected using SSL encryption and supported payment methods.
Responsive support
Contact the Sallivo team at info@sallivo.com for order and product assistance.
Frequently Asked Questions
- Order cutoff time: Orders placed after 4pm will be processed the next business day.
- Handling time: Typically 1–2 business days Monday through Friday. We try and ship same day for orders within Nairobi placed before cutoff time.
- Transit time: Around 2–4 business days, depending on carrier and destination.
- Estimated delivery window: Approximately 3–6 business days in total.
Yes, we deliver to the rest of Kenya. Our logistics network is built to reach both major cities and more remote areas.
Yes — once your order is packed and handed over to our delivery partner, we will send you a confirmation notification (depending on the service used).
- Our general return policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we may not be able to process your return or refund.
- Products must be unused, in their original condition, and include all packaging, tags, and accessories.
- Refunds are processed within up to 7 business days after returns approval.
- Contact Us: Email info@sallivo.com with your order number and reason for return.
- Repack: Place the item securely in its original packaging with all accessories and documents.
- Ship: Follow the instructions provided in your return authorization email. Use the recommended carrier or your preferred method.