Security Statement

At Sallivo, safeguarding your personal and payment information is a top priority. We are committed to providing a secure shopping experience for all our customers.

1. Our Security Practices

We take reasonable measures to help protect customer information and maintain a secure shopping environment.

  • SSL Encryption: Transactions on our website are protected using Secure Socket Layer (SSL) technology to help secure sensitive information during transmission.
  • Trusted Payment Providers: Payments are processed through reputable third-party payment providers to support secure and reliable transactions.
  • Data Protection: We do not store full credit card information on our servers.
  • Account Security: Customers are encouraged to use strong passwords and keep their login credentials confidential. We also implement measures designed to help prevent unauthorized account access.

2. Fraud Prevention

To help protect our customers and business from fraudulent activity:

  • some orders may be subject to verification
  • transactions that appear suspicious may be flagged, delayed, placed on hold, or canceled where appropriate

3. Ongoing Monitoring

Our systems and processes are reviewed and updated regularly to address evolving security risks. We aim to follow reasonable industry practices to help protect customer information and maintain compliance where applicable.

4. Customer Responsibility

While we take steps to help protect your information, customers also play an important role in maintaining account security.

We recommend that you:

  • keep your login credentials private
  • use a strong and unique password
  • avoid sharing account access with others
  • contact us immediately if you notice unusual or suspicious activity related to your account or order

5. Contact Information

Sallivo is an online store operated by SALLYS ECOM LIMITED, registered in Kenya under registration number PVT-5M1LBWRJ.

  • Company Name: SALLYS ECOM LIMITED
  • Registration Number: PVT-5M1LBWRJ
  • Store Name: Sallivo
  • Shop Address: Rainbow Plaza, Ngara, Nairobi, Kenya, off Munae Road
  • Office Address: Kiboko Estate, Mara Lane, Kiambu, Thika West District, Thika, P.O. Box 50063, 00100 – G.P.O. Nairobi
  • Email: info@sallivo.com
  • Phone: +254 746 001855
  • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM EAT
  • Response Time: We aim to respond within 1–2 business days.