Billing Terms and Conditions

This page explains how payments and billing are handled at Sallivo.

1. Payment Options

To make shopping simple and secure, we offer multiple payment methods, including:

• Major credit and debit cards, including Visa, Mastercard, and American Express
• M-Pesa
• Cash on Delivery, where applicable
• Bank transfer for bulk or custom orders (contact us for instructions)

All transactions are processed in KES.

2. Payment Policy

• For prepaid orders, full payment is required at checkout. For Cash on Delivery orders, payment is collected upon delivery where COD is available.
• Prepaid Orders are only confirmed once payment has been successfully received and cleared. If a transaction fails, is declined, or cannot be verified, the order will not be processed.

3. Pricing and Currency

• All prices displayed on sallivo.com are listed in KES.
• Prices may change without prior notice.
• Applicable taxes, shipping charges, and handling fees are calculated at checkout where relevant.

4. Secure Transactions

• We use SSL encryption and trusted payment gateways to help protect your payment information.
• Payment details are not stored on our servers.

5. Refunds and Chargebacks

• Refunds are handled in accordance with our Return and Refund Policy.
• If you believe there is a billing issue with your order, please contact us first at info@sallivo.com so we can help resolve it promptly.
• Fraudulent or unauthorized chargebacks may be reviewed and challenged where appropriate.

6. Fraud Protection

• We reserve the right to cancel, delay, or place on hold any order that appears suspicious or may involve fraudulent activity.
• For high-value purchases, additional identity or payment verification may be required before the order is approved.