Billing Terms and Conditions

This page explains how payments and billing are handled at Sallivo.

1. Payment Options

To make shopping simple and secure, we offer multiple payment methods, including:

  • Major credit and debit cards, including Visa, Mastercard, and American Express
  • Mpesa
  • Cash on Delivery, where applicable

All transactions are processed in KES.

2. Payment Policy

  • For prepaid orders, full payment is required at checkout. For Cash on Delivery orders, payment is collected upon delivery where COD is available.
  • Prepaid Orders are only confirmed once payment has been successfully received and cleared. If a transaction fails, is declined, or cannot be verified, the order will not be processed.

3. Pricing and Currency

  • All prices displayed on sallivo.com are listed in KES.
  • Prices may change without prior notice.
  • Applicable taxes, shipping charges, and handling fees are calculated at checkout where relevant.

4. Secure Transactions

  • We use SSL encryption and trusted payment gateways to help protect your payment information.
  • Payment details are not stored on our servers.

5. Refunds and Chargebacks

  • Refunds are handled in accordance with our Return and Refund Policy.
  • If you believe there is a billing issue with your order, please contact us first at info@sallivo.com so we can help resolve it promptly.
  • Fraudulent or unauthorized chargebacks may be reviewed and challenged where appropriate.

6. Fraud Protection

  • We reserve the right to cancel, delay, or place on hold any order that appears suspicious or may involve fraudulent activity.
  • For high-value purchases, additional identity or payment verification may be required before the order is approved.

7. Business Information

Sallivo is an online store operated by SALLYS ECOM LIMITED, registered in Kenya under registration number PVT-5M1LBWRJ.

  • Company Name: SALLYS ECOM LIMITED
  • Registration Number: PVT-5M1LBWRJ
  • Store Name: Sallivo
  • Shop Address: Rainbow Plaza, Ngara, Nairobi, Kenya, off Munae Road
  • Office Address: Kiboko Estate, Mara Lane, Kiambu, Thika West District, Thika, P.O. Box 50063, 00100 – G.P.O. Nairobi
  • Email: info@sallivo.com
  • Phone: +254 746 001855
  • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM EAT
  • Response Time: We aim to respond within 1–2 business days.